Troubleshooting
View version information
When discussing issues, it is important to communicate precise version information with colleagues and with Tanium Support. This screen also provides other important information, such as system time, uptime, and basic network configuration details.
- Sign in to the TanOS console as a user with the tanadmin or tanuser role.
- Enter @ to go to the About this Appliance menu that shows version information, system time, uptime, and basic network configuration details.
View screen----------------------------------------------------------------
>>> About this Appliance <<<
Hostname: ts1
Domain Name: test.tanium.local
System Time (MM/DD/YY): 08/30/22-20:50:06-UTC
Uptime: up 6 days, 5 hours, 16 minutes
TanOS Version: 1.7.4.0123
Shell Version: 1.7.4.0123
Appliance Model: TV-110
Serial Number: 421d22ac4b1f4ea5-901ea65b30d6b6fc
IP Address: 10.10.10.162
Gateway address: 10.10.10.2
Name Servers: 10.10.10.10
NTP Servers: 0.pool.ntp.org
Tanium Version: 7.5.5.1140
Server Role: Tanium Server (incl DB)
Server Addons: Zone Server Hub
Tanium Cluster Role: Primary Node
Cluster Member IP: 10.10.10.163
Number of Processors: 2 x 2304 MHz
Total Memory: 64G
Tanium Server Pub Key MD5: 88da5655a7f03950077d9e3681dffba7
Tanium Server Init Key MD5: 78fc1a51b0779f89f13d341f633f1f9e
TZS Hub Registration Fingerprint: 47:fa:27:96:94:54
---------------------------------------------------------------
Press enter to continue
Run the Health Check
After initial configuration, TanOS automatically runs a health check every 15 minutes. The results for the latest health check are stored in the health.log file in the /outgoing directory.
- Sign in to the TanOS console as a user with the tanadmin role.
- Enter 3 to go to the Tanium Support menu.
View screen------------------------------------------------------
>>> Tanium Support menu <<<
1: Tanium Log Files
2: Tanium Module Log Files
3: Database Operations
4: Run Network Diagnostics
5: Run Health Check
6: Display Last Scheduled Health Check Results
7: Appliance Hardware Report
A: Run TSG (Tanium Support Gatherer)
B: Run Tcpdump
P: Performance Monitoring
X: Advanced Support
R: Return to previous menu RR: Return to top
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- Enter 5 to run the health check.
View screen>>> Tanium Support -> Run Health Check <<<
Report time: 2020-10-29 14:44:29 UTC
Report Uptime: 14:44:29 up 8:10, 1 user, load average: 0.00, 0.01, 0.05
>>> Is EULA Accepted <<<
[email protected] accepted June2019 EULA on Thu Oct 29 06:29:33 UTC 2020
Is EULA Accepted: pass
>>> Operating System health (will take 7-10 seconds) <<<
CPU: pass
Memory: pass (70% avail >= 10%)
Swap: pass (100% avail >= 50%)
Partition /: pass (8%)
Partition /boot: pass (24%)
Partition /var: pass (3%)
Partition /var/log/audit: pass (2%)
Partition /opt: pass (2%)
Partition /tmp: pass (1%)
Partition /home: pass (1%)
Partition /cores: pass (1%)
Partition /var/log: pass (1%)
Boot Check: Pass (BIOS Boot with virtual machine)
Active partition: pass (VolGroup1-root)
>>> Hardware health (will take 1-12 seconds) <<<
hardware type: pass (TV-110)
>>> User health <<<
user tanium: pass
user tanadmin: pass
user tancopy: pass
user tanfactory: pass (disabled)
system user shells: pass
system user policies: pass
>>> Network health (will take 5-7 seconds) <<<
default gateway: pass
generic name resolution: pass
own hostname resolution: pass (Hosts)
no stats available
L2 check eth0: pass
mount /opt/mounts/connect: pass (not configured)
mount /opt/mounts/detect: pass (not configured)
mount /opt/mounts/trends: pass (not configured)
Connection tracking: pass
>>> Service health <<<
chronyd service: pass (running)
chronyd service: pass (time synced)
rsyslog service: pass
syslog delivery: N/A (syslog delivery is disabled)
iptables service: pass
ip6tables service: pass
sshd service: pass
ipsec service: pass
local auth service: pass
>>> Application health <<<
taniumserver.service: pass (service is running)
taniumserver.service: pass (iptables)
taniumserver.service: pass (database connected)
taniumserver.service: pass (database size: 1 GB)
TMS connectivity: fail (127.0.0.1:17477)
taniummoduleserver.service: pass (does not exist/not installed)
taniumzoneserver.service: pass (does not exist/not installed)
>>> TanOS <<<
BIOS Version: pass (not checked)
PERC Version: pass (not checked)
iDRAC Version: pass (not checked)
Backup: fail (Backup schedule cannot run without key)
TanOS key material: pass
>>> Miscellaneous <<<
misc 1: pass
core files: pass
shell keys: pass
>>> Database Replication Health <<<
Database Replication: pass (Not configured)
>>> RAID Controller Security Key <<<
RAID Security key check: pass (N/A for this platform)
>>> Tanium Application file Permissions <<<
TaniumServer file permissions: pass
>>> Postgres SSL Health Check <<<
Postgres SSL: pass
SSL CRL file: root.crl.pem
>>> OVA Health (TV-2xx) <<<
RAM Requirements: fail (1837)
CPU Requirements: fail (2)
executed checks: 58
failed checks: 4
>>> End Health Check <<<
Press enter to continue
Results appear on screen, and the results are also stored in the health.log file in the /outgoing directory.
If your health check report prompts you to accept the end-user license agreement (EULA), go to the tanadmin menu and enter Q to view the EULA. Follow the prompts to accept the license agreement.
The TanOS health check provides a warning when the available space is 70% full. When the available space is 95% full, TanOS stops all Tanium services to preserve TanOS functionality.
After you perform the initial configuration for an appliance, a core backup is scheduled by default. The health check reports an error that automatic backups cannot complete until you set up an encryption key. To remove the error from the health check, you can either add an encryption key or disable the scheduled core backup. For information on how to disable the core backup, see Configure an automatic backup.
Overview of Tanium Appliance logs, reports, and troubleshooting features
The following logs, reports, and troubleshooting features can help diagnose issues with the appliance itself. For additional information about logs and troubleshooting for Tanium Core Platform servers, see Tanium Core Platform Deployment Reference Guide: Logs and troubleshooting.
- About this Appliance screen: This screen provides information about the Tanium Appliance version, system time, uptime, and basic network configuration details.
- Advanced Support menu: This menu provides options for exporting core files, generating process dumps, and viewing directory space usage.
- Database Operations menu: This menu provides options for viewing information about Tanium database operations.
-
Health Check report: This report provides information on the health of the appliance operating system, hardware, users, network, services, applications, database replication, RAID security, Postgres SSL, and the virtual machine (if applicable).
- Network Diagnostics menu: This menu provides options for running network diagnostic procedures, viewing networking information, and viewing firewall details.
- Performance Monitoring menu: This menu provides options for viewing information about system activity, processes, input/output usage, CPU usage, and other resource usage.
- Read-only restricted shell: Opening an RO shell enables you to view files on the appliance file system, including logs that are not accessible through the TanOS console.
- SNMP walk: You can configure integration with a Simple Network Management Protocol (SNMP) manager for collecting and analyzing appliance information.
- Status menu: This menu provides options for viewing information about system activity, processes, input/output usage, CPU usage, and other resource usage.
- Syslog forwarding: You can forward appliance logs to a remote syslog server.
- Tanium Support Gatherer: The Tanium Support Gatherer (TSG) provides information on the status of the appliance system, processes, and network interfaces.
- TanOS event log: This log records major events on the appliance, such as server installations, upgrades, initial configuration, software resets, backups, partition synchronization, Tanium Module Server synchronization, Tanium Core Platform services stopped due to lack of disk space, Tanium Server or Module Server failover, and restricted or unrestricted shell access.
- TanOS partition sync log: This log records events that relate to partition synchronization on appliances with active and inactive partitions.
- TanOS upgrade log: This log records events that relate to appliance upgrades.
- TCP dump: Running a TCP dump creates a packet capture (PCAP) file for the network interface that you select. PCAP files capture real-time data packets that traverse a network. You can use the files to analyze network traffic and troubleshoot network issues.
Restart services or networking
Check whether a Tanium service needs to be restarted. You can use the TanOS menu to stop a service whether the service is enabled, and you can use TanOS to start a service if the service is enabled.
Restart services
- Sign in to the TanOS console as a user with the tanadmin role.
- Enter 2 to go to the Tanium Operations menu.
View screen------------------------------------------------------
>>> Tanium Operations Menu <<<
1: Tanium Service Control
2: Tanium Configuration Settings
4: Install Custom SOAP Cert
5: Manage Custom Signing Keys
7: Download SOAP Certificate
9: Import CAC Certificate
A: Configure Module Server(s)
B: Configure Tanium Cluster
C: Manage Content
M: Module Operations
I: Import public key to Tanium Zone Server
X: Advanced Operations
R: Return to previous menu RR: Return to top
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- Enter 1 to go to the Tanium Service Control menu.
View screen------------------------------------------------------
>>> Tanium Operations -> Tanium Service Control <<<
1: ipsec enabled started
2: postgresql-tms enabled stopped
3: postgresql-ts-firewall enabled started
4: postgresql-ts enabled started
5: slapd enabled started
6: taniumserver enabled started
A: Restart ALL enabled Tanium services
B: Stop ALL Tanium services
C: Start ALL enabled Tanium services
D: Disable ALL Tanium services
E: Enable ALL Tanium services
R: Return to previous menu RR: Return to top
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- Enter the line number of the service you want to manage to view the service commands.
View screen>>> Tanium Operations -> Tanium Service Control -> Service <<<
Service State Status
taniumserver enabled running
1: Start service
2: Stop service
3: Restart service
4: Disable service
5: Enable service
6: Status Details
R: Return to previous menu
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- Type the number of a service control command to issue the command.
Restart networking
- Sign in to the TanOS console as a user with the tanadmin role.
- Enter A to go to the Appliance Configuration menu.
View screen------------------------------------------------------
>>> Appliance Configuration <<<
1: Hostname/DNS Configuration
2: Networking Configuration
3: NTP Configuration
4: Syslog Configuration
5: SNMP Configuration
6: Module File Share Configuration
7: Reset all NICs to DHCP (VM only)
A: Security
I: iDRAC Management
X: Advanced Configuration
R: Return to previous menu RR: Return to top
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- Enter 2 to go to the Networking Configuration menu.
View screen------------------------------------------------------
>>> Appliance Configuration -> Networking <<<
1: Network Interfaces
2: IPSEC Configuration
3: Routing Configuration
4: Restart Networking
T: NIC Teaming
R: Return to previous menu RR: Return to top
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- Enter 4 to restart networking.
Reinitialize replication
Use this procedure after the secondary database server has been promoted to primary, or to reinitialize a broken Tanium cluster.
- Sign in to the TanOS console as a user with the tanadmin role.
- Enter 2 to go to the Tanium Operations menu.
- Enter B to go to the Cluster Configuration menu.
- Enter B and follow the prompts to reinitialize replication.
Review the TanOS event log
The TanOS event log records major events on the appliance, such as server installations, upgrades, initial configuration, software resets, backups, partition synchronization, Tanium Module Server synchronization, Tanium Core Platform services stopped due to lack of disk space, Tanium Server or Module Server failover, and restricted or unrestricted shell access.
- Sign in to the TanOS console as a user with the tanadmin role.
- Enter 3 to go to the Tanium Support menu.
View screen------------------------------------------------------
>>> Tanium Support menu <<<
1: Tanium Log Files
2: Tanium Module Log Files
3: Database Operations
4: Run Network Diagnostics
5: Run Health Check
6: Display Last Scheduled Health Check Results
7: Appliance Hardware Report
A: Run TSG (Tanium Support Gatherer)
B: Run Tcpdump
P: Performance Monitoring
X: Advanced Support
R: Return to previous menu RR: Return to top
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- Enter 1 to go to the Logs menu.
View screen------------------------------------------------------
>>> Tanium Support -> Logs <<<
1: TanOS Appliance
2: Tanium Server
3: Tanium Module Server
5: PostgreSQL
R: Return to previous menu RR: Return to top
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- Enter 1 to go to the TanOS Appliance menu.
- Enter 7 to go to the TanOS Event Log menu.
- Select an item to view the log, follow its growth, delete it, or export it to the /outgoing directory.
When you view a log, you can use commands similar to ex editor commands to search for patterns (keywords).
Review Tanium Core Platform logs
If you are diagnosing issues with the Tanium Core Platform installation, review the logs. For additional information about logs and troubleshooting for Tanium Core Platform servers, see Tanium Core Platform Deployment Reference Guide: Logs and troubleshooting.
- Sign in to the TanOS console as a user with the tanadmin role.
- Enter 3 to go to the Tanium Support menu.
View screen------------------------------------------------------
>>> Tanium Support menu <<<
1: Tanium Log Files
2: Tanium Module Log Files
3: Database Operations
4: Run Network Diagnostics
5: Run Health Check
6: Display Last Scheduled Health Check Results
7: Appliance Hardware Report
A: Run TSG (Tanium Support Gatherer)
B: Run Tcpdump
P: Performance Monitoring
X: Advanced Support
R: Return to previous menu RR: Return to top
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- Enter 1 to go to the Logs menu.
View screen------------------------------------------------------
>>> Tanium Support -> Logs <<<
1: TanOS Appliance
2: Tanium Server
3: Tanium Module Server
5: PostgreSQL
R: Return to previous menu RR: Return to top
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- Select an item to view its submenu.
View screen------------------------------------------------------
>>> Tanium Support -> Logs -> taniumserver <<<
1: Tanium Server Log (log0.txt)
2: Tanium Server TDL Log (log0.txt)
3: Tanium Server RBAC Log (rbac0.txt)
4: Tanium Server PAM4 Log (tanium_pam4.log)
5: Tanium Server Workbenches (workbenches_manager.log)
6: Tanium Server Signature Verifier (signature_verifier.log)
7: Tanium Server DB Upgrade Log (database-upgrade0.txt)
8: Tanium Server Auth0 Log (auth0.txt)
R: Return to previous menu RR: Return to top
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- Select an item to view the log, follow its growth, delete it, or export it to the /outgoing directory.
View screen------------------------------------------------------
>>> Tanium Support -> Logs -> TaniumServer -> log0.txt <<<
Size: 538 Last Update: 2022-03-11 14:10:40
V: View file
F: Follow log file growth
T: Delete content of logfile
E: Export to outgoing (sftp)
R: Return to previous menu RR: Return to top
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When you view a log, you can use commands similar to ex editor commands to search for patterns (keywords).
Review Tanium solution module logs
If you are diagnosing issues with expected behavior for solution modules, examine the module logs.
- Sign in to the TanOS console as a user with the tanadmin role.
- Enter 3 to go to the Tanium Support menu.
- Enter 2 to go to the Module Log Files Access menu.
- Select an item to view its submenu.
- Select an item to view the log, follow its growth, delete it, or copy it to the /outgoing directory.
When you view a log, you can use commands similar to vi editor commands to search for patterns (keywords).
Review the configuration
- Sign in to the TanOS console as a user with the tanadmin role.
- Enter 2 to go to the Tanium Operations menu.
View screen------------------------------------------------------
>>> Tanium Operations Menu <<<
1: Tanium Service Control
2: Tanium Configuration Settings
4: Install Custom SOAP Cert
5: Manage Custom Signing Keys
7: Download SOAP Certificate
9: Import CAC Certificate
A: Configure Module Server(s)
B: Configure Tanium Cluster
C: Manage Content
M: Module Operations
I: Import public key to Tanium Zone Server
X: Advanced Operations
R: Return to previous menu RR: Return to top
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- Enter 2 to go to the Configuration Settings menu.
View screen------------------------------------------------------
>>> Tanium Operations -> Configuration Settings <<<
Note: Some settings may require a service restart to take effect.
1: Edit Tanium Server Settings
2: Edit Tanium Server TDL Settings
3: Add Tanium Server TDL Auth User
4: Add Tanium Server TDL Auth Cert
5: Edit Tanium Module Server Settings
6: Edit Tanium Module Server TDL Settings
7: Add Tanium Module Server TDL Auth User
8: Add Tanium Module Server TDL Auth Cert
9: Edit Tanium Zone Server Settings
11: Edit isolated subnets list
12: Edit separated subnets list
13: Control Root CA Certs
R: Return to previous menu RR: Return to top
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- Use the menu to view and edit Tanium server configuration files.
Run Tanium Support Gatherer
The Tanium Support Gatherer (TSG) collects system status, process status, network interface status, and so on, to help Tanium Support evaluate possible appliance or Tanium server issues.
Each Tanium server component has a predefined list of files and commands to gather relevant data. The TSG output files are placed in the SFTP outgoing directory. The output files are ZIP archives, named with their collection or module name and a datestamp. The files remain in the outgoing directory until a daily cleanup task removes them. From the TSG menu, you specify a single item (a module or collection of files) or a comma-separated list of items.
The ZIP files are password-protected. The password is the fully-qualified domain name of the appliance from which the TSG was run.
- Sign in to the TanOS console as a user with the tanadmin role.
- Enter 3 to go to the Tanium Support menu.
View screen------------------------------------------------------
>>> Tanium Support menu <<<
1: Tanium Log Files
2: Tanium Module Log Files
3: Database Operations
4: Run Network Diagnostics
5: Run Health Check
6: Display Last Scheduled Health Check Results
7: Appliance Hardware Report
A: Run TSG (Tanium Support Gatherer)
B: Run Tcpdump
P: Performance Monitoring
X: Advanced Support
R: Return to previous menu RR: Return to top
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- Enter A to go to the Tanium Support Gatherer menu.
View screen------------------------------------------------------
>>> Tanium Support -> Tanium Support Gatherer (TSG) <<<
A: Appliance and Platform Files
R: Return to previous menu RR: Return to top
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- Enter A to run the Tanium Support Gatherer.
TanOS runs the report and indicates the name of the zipped report file.
View screen
Generating Appliance TSG: tsg-tms1-vc-appliance-2022-04-19-2033
Gathering OS files
Gathering Network files
Gathering Database files
Gathering Tanium Server files
Creating zip file
Exporting zip file
Exported tsg-tms1-vc-appliance-2022-04-19-2033.zip
Password for the file is the appliance's FQDN
Press enter to continue
- Use SFTP to copy the zipped report to your local machine.
Run Tcpdump
Running a TCP dump creates a packet capture (PCAP) file for the network interface that you select. PCAP files capture real-time data packets that traverse a network. You can use the files to analyze network traffic and troubleshoot network issues.
You can add filters to the report to control how much data is captured. You can also see a preview of the report before you run the command.
- Sign in to the TanOS console as a user with the tanadmin role.
- Enter 3 to go to the Tanium Support menu.
View screen------------------------------------------------------
>>> Tanium Support menu <<<
1: Tanium Log Files
2: Tanium Module Log Files
3: Database Operations
4: Run Network Diagnostics
5: Run Health Check
6: Display Last Scheduled Health Check Results
7: Appliance Hardware Report
A: Run TSG (Tanium Support Gatherer)
B: Run Tcpdump
P: Performance Monitoring
X: Advanced Support
R: Return to previous menu RR: Return to top
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- Enter B to go to the TcpDump menu.
View screen------------------------------------------------------
>>> Tanium Support -> TcpDump <<<
Create a packet capture and copy the pcap file to sftp outgoing.
The following optional filters/settings are available:
- provide a single host/IP filter (e.g. 172.30.20.10 OR time.customer-a.internal)
- provide a single port filter (e.g. 17472)
- provide a size limit (default and max is 500 MB, assumes 1300 bytes/packet)
- provide a time limit (default is 1 minute, max is 60 minutes)
Please select an interface on which you want to run a tcpdump:
#: Interface State Link MAC IP Location
1: ens32 UP UP 00:50:56:9d:be:ad 10.70.197.121/23 virtual
R: Return to previous menu RR: Return to top
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TanOS Version: 1.7.3
- Choose the network interface on which you want to run the command.
- To limit the results, add filters such as IP/FQDN, port numbers, file size, or time range.
View screen------------------------------------------------------
>>> Tanium Support -> TcpDump -> ens32 <<<
About to launch a tcpdump for interface ens32
Attention: If Host/IP and port filters are supplied, both will be applied
Valid IP/Host filters include single FQDN's OR IPv4/6 addresses,
e.g. 172.30.20.10 OR time.customer-a.internal OR 0123:4567:89ab:cdef::1
Please provide a IP/FQDN filter (empty for none):
No IP/Host capture filter supplied...
Valid port number filters include a single port number between 1 and 65535
Please provide a port number (1-65535) filter (empty for none):
No port capture filter provided...
Please provide a maximum size for the pcap file (1-512) in MB.: 512
Please provide a maximum time in minutes (1-60) for the capture: 1
Time option accepted: 1 minutes
Run details:
Interface: ens32
Host filter:
Port filter:
PCAP size (packets): 426666
Capture time (seconds): 60
Would you like a preview? [Yes|No]:
- Enter yes or no to accept or decline a preview of the file.
- Enter yes to launch TCP dump and create the file.
View screen------------------------------------------------------
Would you like to launch tcpdump? [Yes|No]: y
tcpdump running, please be patient (might take up to 60 seconds)...
tcpdump finished
Please connect via sftp using tancopy to retrieve the file from outgoing (tcpdump_ens32.pcap)
Warning - please keep in mind that this location is cleaned every night at 2:00 am appliance time!
Press enter to exit
- Use SFTP to copy the file from the /outgoing directory to your local computer.
Examine Tanium and TanOS files
In rare cases, you or Tanium Support might need to examine Tanium and TanOS files written to the file system.
Any unauthorized access of the appliance operating system outside of the Tanium provided system UI (TanOS Menu system) voids the warranty of the appliance.
From read-only and read-write shells, you can access the /incoming directory at /xfer/incoming and the /outgoing directory at /xfer/outgoing.
Open read-only restricted shell
- Sign in to the TanOS console as a user with the tanadmin role.
- Enter B to go to the Appliance Maintenance menu.
View screen ------------------------------------------------------
>>> Appliance Maintenance <<<
1: Backup
2: Alerting
3: Upgrade TanOS
5: Shell Keys
A: Clean directories
B: Reboot/Shutdown
C: Maintenance mode
I: Increase storage
S: OS Services
T: Tokens Download
X: Advanced Maintenance
R: Return to previous menu RR: Return to top
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- Enter 5 to go to the Shell Keys menu.
View screen------------------------------------------------------
>>> Appliance Maintenance -> Shell Keys <<<
Current shell authorization for tanadmin is expired
1: Validate Response
O: Open Read Only Restricted Shell
W: Request Read Write Restricted Shell Activation
F: Request Full Shell Activation
L: Shell Key Listing
A: Revoke All Shell Keys
R: Return to previous menu RR: Return to top
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- Enter O to open a read-only shell.
View screen>>> Appliance Maintenance -> Launch Read Only Restricted Shell <<<
A read only restricted shell will be opened.
The shell will be forcibly closed after 10 minutes of inactivity.
Use /xfer/ subdirectories to move files on/off the appliance.
Are you sure you want to open RO shell? [Yes|No]: yes
([email protected])/
(0 13:43:24 1) ->
- Enter exit to close the shell.
Request read-write restricted shell or full shell access
You must follow a special procedure to request read-write restrictive shell access or full shell access.
- Sign in to the TanOS console as a user with the tanadmin role.
- Enter B to go to the Appliance Maintenance menu.
- Enter 5 to go to the Shell Keys menu.
- Enter W or F, and follow the prompts to generate a shell access request package. The package is written to the /outgoing folder.
View screen All previous keys or requests have been deactivated.
The request file TanOS-key-request.tgz has been copied to tancopy outgoing.
Provide the request file to your Tanium TAM and they will provide a response
for verification. The request and its corresponding response file will expire
in seven days. Once loaded and processed, shell access will be
permitted for the duration specified in the response.
Press enter to continue
- Use SFTP to copy the request file from the /outgoing directory to your local computer.
- Email the file and TanOS version information to Tanium Support. For more information, see Support for Tanium Appliances.
Tanium Support sends you a response file. For multiple appliances, you might receive multiple files named with serial numbers.
- Use SFTP to copy the response file to the /incoming directory. The file name must be in the format TanOS-key-response*.tgz or TanOS-key-serialNo*.tgz.
- At the Appliance Maintenance > Shell Keys menu prompt, enter 1, and then enter the number of a response file to validate the response.
View screen>>> Appliance Maintenance -> Feature Request -> Validate Response <<<
1: TanOS-key-serialNo-e121-1.tgz 890
2: TanOS-key-serialNo-e121-2.tgz 896
R: Return to previous menu RR: Return to top
Please select: 1
Filename = TanOS-key-serialNo-e121-1.tgz
User = tanadmin
KeyID = 1ea29a3fce9a7a1f4cf7270cb831d4c7fddaa75560e9154d6f5d971daa46241d
Start Time = Fri Aug 26 17:32:30 UTC 2022
Expiration = Fri Aug 26 21:09:17 UTC 2022
Signature verified, genuine response
Verifying DB matches
DB Match has been found
Request is still valid
Shell access timeout has been updated.
Return to the menu to open a shell session.
Press enter to continue
The Shell Keys menu now has additional options.
View screen
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>>> Appliance Maintenance -> Shell Keys <<<
Current shell authorization type is Read Write Restricted Shell
Current shell authorization expires in 1 hour 59 minutes
1: Validate Response
2: Remove shell access
3: Launch Read Write Restricted Shell
O: Open Read Only Restricted Shell
W: Request Read Write Restricted Shell Activation
F: Request Full Shell Activation
L: Shell Key Listing
A: Revoke All Shell Keys
R: Return to previous menu RR: Return to top
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- Enter 3 to launch the shell.
View screen>>> Appliance Maintenance -> Shell Access -> Launch Unrestricted Shell <<<
Access is still valid. A unrestricted access shell will be opened
All connections (regardless of shell access) will be forcibly closed
after 60 minutes.
([email protected])~
(0 20:02:08 1) ->
- Enter exit to close the shell.
- When you are finished troubleshooting, go to the Shell Keys menu and enter 2 to remove shell access.
Shell keys expire seven days after they are created by Tanium Support.
Support for Tanium Appliances
To contact Tanium Support for help, sign in to https://support.tanium.com.
Support information for physical Tanium Appliances
For detailed information about support for physical Tanium Appliances, review your hardware support terms with Tanium. To receive ongoing support services for physical appliances, renew the annual support and maintenance services on each appliance. Customers can renew support and maintenance services for a maximum of 6 years from the original purchase date. Tanium Support is always the primary contact for all Tanium Appliance concerns, including hardware issues.