If Discover is not performing as expected, you might need to troubleshoot issues or change some settings. To send information to Tanium for troubleshooting, collect
The information is saved as a ZIP files that you can download with your browser.
To download logs, complete the following steps:
- From the Discover Overview page, click Help .
From the Troubleshooting tab, select the solutions for which to gather troubleshooting packages and click Create packages.
By default, all solutions are selected.
- When the packages are ready, click Download Support Bundle.
ZIP files of all the selected packages download to the local download directory.
Some browsers might block multiple downloads by default. Make sure to configure your browser to permit multiple downloads from the Tanium Console.
- Contact Tanium Support to determine the best option to send the ZIP file. For more information, see Contact Tanium Support.
Tanium Discover maintains logging information in the discover.log file in the <Module Server>/services/discover-service-files/discover.log directory.
Collect troubleshooting information from endpoints
You can use Client Management to directly connect to an endpoint and collect a bundle of logs and other artifacts.
From the Main menu, click Administration > Shared Services > Client Management.
From the Client Management menu, click Client Health.
In the Direct Connect search box, enter all or part of an IP address or a computer name.
Matching results are displayed after the search completes.
- From the search results, click the computer name to connect to the endpoint.
Click the Gather tab. In the Domain section, select the category or Tanium Solution for which you want to gather troubleshooting information.
Click Gather from Endpoint.
The selected logs and artifacts are gathered from the endpoint. The package appears in the Must Gathers section, and the name of the package corresponds with its time stamp.
When Finished appears in the Run State column, select the package and click Download to download a ZIP file that contains the troubleshooting information.
For more information about connecting directly to endpoints, see Tanium Direct Connect User Guide.
For more information about using client health features in Client Management, see Tanium Client Management User Guide: Monitor the client health overview in Client Management and Tanium Client Management User Guide: Access detailed client health and troubleshooting information on an endpoint.
You might want to see the ranges that are scanned before you run discovery, or to troubleshoot discovery that has already run. To see the calculated gaps between the managed interfaces, use the Discover Scan Range and Discover Scan Range - Unix sensors. The Discover Scan Range - Unix sensor is for the Solaris and AIX platforms.
For example, you might use the question: Get Computer Name and Operating System and Tanium Client IP Address and Discover Scan Range and Discover Scan Range - Unix from all machines. The results display the range between each of the managed endpoints and its forward and backward peers.
To return results, Discover tools must be distributed to the endpoints. If you do not see results:
- Check the configuration of the Discover action group. See Installing Discover.
- Check the status of the Discover action group. From the Main menu, go to Administration > Actions > Scheduled Actions.
You might find that some endpoints are not scanning. For example, the question: Get Discover Last Scan Range from all machines returns [no results].
Try adjusting the Start at time of the scheduled action to a few minutes after the Opening Time of the configured scan window in the profile.
- Get the start time of the start window for your profile. From the Discover menu, click Profiles. Hover over the profile_name and click Edit . In the Scan Window section, note the value of the Opening Time setting.
- From the Main menu, go to Console > Actions > Scheduled Actions. Click the Tanium Discover action group.
- Select the scheduled action that is associated with the profile. Choose Discover Content - Execute Scan [profile_name] or Discover Content - Execute Scan for non-Windows [profile_name]. Click Edit.
- Edit the Start at time to start a few minutes after the Opening Time you found in your profile.
If you see Error: Network specified for a parent. Networks can only be specified at the lowest level of the hierarchy. in the workbench and are unable to import the locations file, confirm that each row in the CSV file specifies a unique location in the hierarchy.
For example, consider the following CSV file:
Think of the hierarchy specified in the CSV file as a tree, and each row is a branch. Line 1 creates a United States branch with a sub-branch for Michigan. Line 8 creates a France branch. Line 11 creates a branch for Germany and a sub-branch for Berlin.
Line 13 creates the error because it does not end in a unique place in the hierarchy. Line 11 creates the Germany branch and line 13 only specifies Germany. Line 13 ends in a location that is already created. If line 13 specified another German state, like line 14 does, then line 13 would not create an error.
If you compare the number of managed interfaces in Discover, you might notice that the number is often higher than the number of Tanium Clients that are reported on the System Status page.
This disparity is expected. Interfaces are unique MAC addresses. One Tanium Client with multiple network interface controllers (NICs) displays as multiple interfaces in Discover. Virtualization software can increase the number of interfaces reported for a computer, if the computer has multiple virtual machines running.
The following table lists contributing factors into why the Endpoints Managed (%) metric might be lower than expected, and corrective actions you can make.
|Contributing factor||Corrective action|
|Installation Method Gap||
|Credential Gaps||Use of any of the Tanium-provided installation methods involves using credentials to access the systems. Work with various management teams and deployment teams to understand what credentials are available to do installations on systems. Work with server or workstation support teams to understand these areas.|
|Network Gaps||Installing clients on "protected" networks such as DMZs or other sensitive areas is often a problem. These issues are technical, but the technical hurdles are generally an issue with policies and permissions. Work with the correct stakeholders to understand how Tanium will be used in the environment. Negotiate restrictions to be lessened to allow installation of Tanium Clients in these protected networks.|
The following table lists contributing factors into why the Mean Time to Managed metric might be higher than expected, and corrective actions you can make.
|Contributing factor||Corrective action|
|No automation||Tanium Discover can find clients, but with no action, a project can stall. Automating installation with Discover labels to target installation with Tanium Client Management is key. Take the human interaction out when possible, or build a workflow around Discover labels when items are found to feed into Tanium Connect and create help desk tickets or simple email lists.|
|Non-optimized Discovery settings||
Often various regions have different support structures in the larger enterprise. Understanding what systems belong to these regions is key to providing the guidance to the owning team they need to help install. Use locations to export or visualize data. See this three-part article:
|Understand your environment||Proper deployment sometimes requires understanding what is working and what is not working. With the data grids and graphs in Discover, you have a real-time view the environment. With a high level view over time, you can understand how deployments are working and cross-pollinate various ideas that work across a larger group. To get a high level view, use the Discover boards in Tanium Trends: Tanium Community article: Use Trends to visualize Discover interfaces over time.|
You can deploy an action to remove Npcap from an endpoint or computer group.
- In Interact, target the computers from which you want to remove Npcap.
For computers with Npcap installed using Discover 4.3 or later, ask a targeting question:
Get Endpoint Configuration - Tools Status from all machines with Is Windows equals True
For all other computers with Npcap installed or if you are not sure how Npcap was installed, ask a targeting question:
Get Discover - Installed Npcap Version from all machines
- In the results, select Npcap (if using the Endpoint Configuration package) or the versions (if using the Discover package), and select the targets from which you want to remove Npcap. For more information, see Tanium Interact User Guide: Managing question results.
- Click Deploy Action.
On the Deploy Action page, select the package:
If using the Endpoint Configuration package, do the following:
Enter Endpoint Configuration - Uninstall in the Deployment Package box, and select Endpoint Configuration - Uninstall Tool [Windows].
For Tool Name, select Npcap.
(Optional) By default, after the tools are removed they cannot be reinstalled. To allow tools to be automatically reinstalled, clear the selection for Block reinstallation. Re-installation occurs almost immediately.
If using the Discover package, do the following:
Enter Discover - Uninstall Npcap in the Deployment Package box.
(Optional) By default, the package only uninstalls Tanium-installed versions of Npcap. To uninstall all installations of Npcap, select Remove Any Npcap Version.
- Click Show preview to continue.
A results grid displays at the bottom of the page showing you the targeted endpoints for your action. If you are satisfied with the results, click Deploy Action.
You can deploy an action to remove Discover tools from an endpoint or computer group. Separate actions are available for Windows and non-Windows endpoints.
- In Interact, target the endpoints from which you want to remove the tools. For example, ask a question that targets a specific operating system:
Get Endpoint Configuration - Tools Status from all machines with Is Windows equals true
- In the results, select the row for Discover, drill down as necessary, and select the targets from which you want to remove Discover tools. For more information, see Tanium Interact User Guide: Drill Down.
- Click Deploy Action.
- For the Deployment Package, select Endpoint Configuration - Uninstall Tool [Windows] or Endpoint Configuration - Uninstall Tool [Non-Windows], depending on the endpoints you are targeting.
For Tool Name, select Discover.
If reinstallation is blocked, you must unblock it manually:
To allow Discover to reinstall tools, deploy the Endpoint Configuration - Unblock Tool [Windows] or Endpoint Configuration - Unblock Tool [Non-Windows] package (depending on the targeted endpoints).
If you reinstall tools manually, select Unblock Tool when you deploy the Endpoint Configuration - Reinstall Tool [Windows] or Endpoint Configuration - Reinstall Tool [Non-Windows] package.
(Optional) To remove all Discover databases and logs from the endpoints, clear the selection for Soft uninstall.
When you perform a hard uninstallation of some tools,
such as Recorder or Index,the uninstallation also removes data that is associated with the tool from the endpoint. This data might include important historical or environmental data , such as recorded events (in the case of Recorder) or file indexes (in the case of Index). If data that you want to keep is associated with the tool, make sure you perform only a soft uninstallation of the tool. To help determine what data a tool stores on endpoints, go to https://docs.tanium.com/ and review the documentation for the tool or for the Tanium solution that installed it , and contact Tanium Support for additional help.
(Optional)To also remove any tools that were dependencies of the Discover tools that are not dependencies for tools from other solutions, select Remove unreferenced dependencies.
(Optional) In the Deployment Schedule section, configure a schedule for the action.
If some target endpoints might be offline when you initially deploy the action, select Recurring Deployment and set a reissue interval.
- Click Show preview to continue.
A results grid appears at the bottom of the page showing you the targeted endpoints for your action. If you are satisfied with the results, click Deploy Action.
If you have enabled Endpoint Configuration approval, tool removal must be approved in Endpoint Configuration before tools are removed from endpoints.
- From the Main menu, go to Administration > Configuration > Solutions. Under Discover, click Uninstall. Click Proceed with Uninstall to complete the process.
Delete any remaining Discover-related scheduled actions and action groups. For more information, see Tanium Console User Guide: Delete an action group.
- Check for Discover artifacts on your endpoints. Ask the question: Get Has Discover Artifacts = "true" from all machines. If any endpoints are returned by this question and you want to clean the artifacts off the endpoint, contact Tanium Support. For more information, see Contact Tanium Support.
- Check for Discover plugin schedules. From the Main menu, go to Administration > Configuration > Common > Plugin Schedules. If plugin schedules exist for Discover, contact Tanium Support.
To contact Tanium Support for help, sign in to https://support.tanium.com.
Last updated: 8/9/2022 8:19 AM | Feedback